Service Agreement

Effective Date: 06/03/2026

This Service Agreement defines project delivery terms between Zefinx and the client for web, software, mobile, trading automation, and digital marketing services.

1. Scope of Work

Project scope is defined in writing through approved requirements, proposal documents, or milestone plan. Work outside approved scope is treated as change request work.

2. Milestones and Delivery

• Project work is delivered in milestone stages.
• Each milestone requires review and approval before moving to the next stage.
• Delivery timelines depend on timely inputs, approvals, and content from the client.

3. Client Responsibilities

• Provide accurate requirements, content, credentials, and legal permissions.
• Share feedback within agreed review windows.
• Approve deliverables or provide revision notes in writing.

4. Revisions and Change Requests

• Revisions are limited to the number defined in the proposal or package scope.
• New features or major scope changes are estimated and billed separately.

5. Payment Terms

• Payments follow milestone billing or selected package terms.
• Online transactions are processed through supported payment gateways.
• Refund handling follows the published refund policy.

6. Support and Maintenance

Post-launch support is provided as per selected plan duration and documented support scope. Extended maintenance is available under separate agreement.

7. IP and Ownership

Upon full payment clearance, final approved deliverables are transferred to the client as per the agreed service scope, excluding third-party licensed assets.

8. Limitation of Liability

Zefinx is not liable for indirect business losses, third-party service outages, or losses caused by unauthorized changes made outside agreed support channels.

9. Contact

Email: support@zefinx.com
Phone: +91 94876 53144
Address: 5/103, Maha Ganapathi Nagar, Thambagoundenpalayam, Coimbatore, Tamil Nadu - 641032